HDTV


My on-screen program guide information on my HDTV monitor is wrong. (NOTE: This refers to the off-air guide, not the DIRECTV® guide.)
If your off-air program guide is incorrect, there are a couple of things you can try:

  • Make sure your antenna is properly set up and receiving a strong signal.
  • If this does not correct the problem, it may be necessary to disable your system's ability to acquire off-air TV program guides. Follow these steps:
    • Press MENU on the remote to access the Main menu.
    • Select the Assistance menu.
    • Select Off-Air Guides.
    • Select Do Not Acquire Off-Air Guides.
    • Exit from the menu.
    • You will now need to rebuild the channel list.
    • Press MENU on the remote to access the Main menu.
    • Select the System Options menu.
    • Select Channel Search. The system will run a channel search making it aware of all of the TV broadcast channels that the HDTV monitor can receive.

For specific instructions on using the on-air program guides on your HDTV monitor-receiver, see your owner's manual.


Why doesn't my picture fill the screen of my TV even if I press the FORMAT button on my remote control to try to change it? Or, why can't I change the format of the picture that I see on the TV screen

The format of the picture that you see (16:9, 4:3, etc.) on your TV is determined by the broadcaster of the program that you are watching. So, you may see bars on the top or side of the TV screen even though you have a widescreen TV. Sometimes, the TV program is broadcast in a format that you cannot change with the remote control. Other times, the picture is broadcast in a manner that can be changed. One way to check to make sure that everything is working properly is to go to several other channels to see if you can change the format.


My HDTV unit is making a low, buzzing sound.

A low buzzing sound, or a hum, is heard when the unit is first plugged in. This "buzz" is similar to the sound a fluorescent lamp makes. As the unit gradually warms up to full operation temperature, the "buzz" will increase in amplitude. This is a normal characteristic of plasma units. Noise levels will vary depending on the temperature of the environment and the elevation. An increase in either temperature and elevation, or both, will result in an increase in the "buzz."


My HDTV monitor-receiver turns off by itself.

It's possible that a power surge may have activated the electronic protection circuit. Wait 30 seconds and then turn the TV on again. If this happens frequently, the voltage in your house may be abnormally high or low. You may wish to consult an electrician.

For further assistance with this problem, please refer to the owner's manual.


How do I hide the composite connectors that stick out the side inputs of my LCD or Plasma TV so that I do not see them from the front?

The side composite jacks afford convenient access and a more flush mounting arrangement. If you can see more of the connectors than you would like from the front of the TV, try using right angle composite connectors. Either the retail store where you purchased your TV may carry them or they can be purchased at specialty electronic retailers.


General Television


Where do I find the code to program my remote control?

The list of remote control setup codes can be found in each product page in the Downloads Tab or here.


The original remote control is not working
  1. Ensure that there are fresh batteries in the remote control.
  2. Reset the remote control by removing the batteries and pressing the number 1 button for 60 seconds and re-install the batteries.
  3. Make sure that there are no object blocking the remote control and the TV sensor.

There are vertical lines on both sides of the screen/ horizontal lines on top and bottom of the screen
  1. Change the screen format. Please refer to the instruction book on how to do it.
  2. The format of the picture that you see (16:9, 4:3, etc.) on your TV is determined by the broadcaster of the program that you are watching. So, you may see bars on the top, bottom or sides of the TV screen even though you have a widescreen TV. Sometimes, the TV program is broadcast in a format that you cannot change with the remote control. Other times, the picture is broadcast in a manner that can be changed. One way to check to make sure that everything is working properly is to go to several other channels to see if you can change the format.
  3. Try to do a channel search. Please refer to the instruction book on how to do it.
  4. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.

The picture is ON but no sound is coming from the TV
  1. Ensure that the TV is not on “Mute”. Adjust the volume using both the volume buttons from the remote control and TV panel.
  2. Check if it is the same with the other channels. If it is, then do a channel search. If only one channel has no sound, there is a possibility that the signal strength of the network is poor or they are having some technical issues.
  3. Change the TV sound type to “Mono” or “Stereo”. Please refer to the instruction book on how to change the sound type.
  4. If the TV is connected to a different device such as a cable or satellite box, DVD, Blue-ray, etc. make sure that the cable connection is correct (red and white cables for audio). Check if the device has a volume controller.

The picture and sound quality of the TV is poor when watching TV programs
  1. Try to check if it is the same with the other channels. If it is, then do a channel search. If the picture and sound quality is poor on a specific channel only, there is a possibility that the signal strength of the network is poor.
  2. If the TV is connected to an indoor antenna, try to adjust or re-position the antenna until you get stronger signal strength. Make sure that the antenna is firmly attached at the back of the TV and that there are no broken wires.
  3. If the TV is connected to a cable or satellite box, ensure that the cables are firmly connected from the box to the TV. Try to change cables or connections as well.
  4. Some TV models have a Video Noise Reduction option. Please refer to the Instruction book on how to adjust “Noise Reduction” on your TV. 
  5. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute

    and plugging it back in then turn the TV ON.


The “Menu”, “Input” or other On Screen Display does not appear on the screen but the video and audio is working
  1. Does the On Screen Display
    appear on the screen when the TV panel button is pressed? If YES, the reset the
    remote control by removing the batteries and pressing the number 1 button for

    60 seconds then re-install.

  2. “Powercycle” the TV by unplugging it from the wall outlet for

    1 minute and plugging it back in then turn the TV ON.


The “Menu”, “Input” or other On Screen Display keeps on appearing on the screen even if I’m not pressing anything from the remote control or TV panel buttons
  1. Does it happen only when the remote control is near or facing the TV? If YES, reset the remote control by removing the batteries and pressing the number 1 button for 60 seconds then re-install.
  2. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.

My television turns ON with a blue/green powerlight but there is no video
  1. Press the “Menu” or “Input” button to know if the Menu/Input’s On Screen Display will appear on the screen. If no “On Screen Display” will appear on the screen, there is a possibility that the TV panel is broken.
  2. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.
  3. Check other channels or input source if it also has the same problem.

My television switches ON by itself
  1. Make sure that the power cord is firmly attached at the back of the TV.
  2. Check if the “wake up timer” feature is disabled.
  3. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.

My television switches OFF by itself
  1. Make sure that the power cord is firmly attached at the back of the TV.
  2. Check if the “sleep timer” feature is disabled.
  3. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.
  4. Disconnect other devices that are connected to the TV.
  5. Make sure that the power supply from the wall outlet is stable and sufficient.

My television turns ON and OFF automatically
  1. Check if the power cord is firmly attached at the back of the TV.
  2. Disable the “sleep timer” and “wakeup timer” feature of the TV.
  3. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.
  4. Disconnect other devices that are connected to the TV.
  5. Make sure that the power supply from the wall outlet is stable and sufficient.

My television turns ON with a red powerlight but there is no video or sound
  1. Turn the TV ON using the “power button” from the remote control and TV panel.
  2. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.

My television is not turning ON
  1. Turn the TV ON using the “power button” from the remote control and TV panel.
  2. Check if the power cord is firmly attached at the back of the TV.
  3. Make sure that the wall outlet where the TV is plugged in is working.
  4. “Powercycle” the TV by unplugging it from the wall outlet for 1 minute and plugging it back in then turn the TV ON.

My television is on and working, but there is no color in the picture or the color seems off.
There are a couple of things you can check in terms of your picture color:

  • First, be sure the program is being broadcast in color. Try changing the channel to see if the color is correct on other channels.
  • Try adjusting your antenna. A weak signal can sometimes cause noise and the loss of color in the picture.
  • Try adjusting the picture quality settings.
    • Press MENU on the remote control.
    • Press the ARROW buttons to select the Picture Quality menu.
    • Select Picture Controls. Here you can adjust the brightness, color, contrast, tint, and sharpness of your picture.
    • Adjusting the picture quality on some TCL televisions is done slightly differently. Here are a couple of variations on the above instructions:
      • Press the MENU button and then use the CH+/- buttons to select the Video menu. Use the VOL+/- buttons to change the individual settings.

Or

      • Press MENU repeatedly to select the Adjust menu. Then press CHANNEL to highlight the picture item you want to adjust, using VOLUME + or - to adjust each item. Press DISPLAY or CLEAR to remove the menu.

Depending on your model, pressing CANCEL or RESET on the remote, or selecting Reset on the menu while making picture adjustments, will return all adjustments to factory preset levels.

Given the many TV models, it is possible that accessing the picture quality controls may differ from the instructions listed above. See your owner's manual for specific details on using them.


The buttons on the front panel of my TV do not work.
There are a couple of things you can try. These are outlined here with more specific instructions on how to access the Parental Controls on your TV further down on the page:


  • The front panel buttons may be locked (disabled). If you have this function, try using the remote control to unlock the front panel controls. Do this by selecting the Front Panel Block in the Parental Controls menu and then choosing Unblock or View (depending on your model).
  • The front panel MENU button may be disabled. If you have this function, use the remote control to turn off Channel Blocking by selecting Channel Block in the Parental Controls menu and then choosing Off.
  • Try unplugging the TV for five minutes, and then plug it back in. Turn the TV on and try again.
To access the Parental Controls on your TV follow these steps:

  • Press the MENU button to access the Main menu.
  • Select the Parental Controls menu. (Note: On some models, you must first select the Special or Channel menu.) From it, access the Parental Controls menu.
  • If the Parental Controls are turned ON, a screen requesting your password will appear.
  • Enter your password. You have now unlocked the controls.
  • Alter the specific feature as listed above.

Given the many TV models, it is possible that accessing the Parental Controls or V-CHIP feature may differ from the instructions listed above. See your owner's manual to determine if your TV has this feature and for specific details on using it.


What are the parental control features found on recent TCLTelevision models?

V-Chip – This feature is available in all TVs. It allows you to program the TV so that children can’t see certain programs or channels. It enables you to block programs based on violence, sexual content or other content. V-chip software reads a code that most broadcasters send with programs. The code contains an age-based rating and content rating (not all programming is rated). This is supported in both the United States and in Canada for TV and movie ratings.

Front Panel Lock - This feature permits you to disable the controls on the front of TV so children can’t change TV settings without the remote.

TV Lock/Unlock – Allows you to set a user-defined password to lock the TV to enforce Parental Controls features.

Channel Block – This feature allows you to choose channels which cannot be accessed without a password while the TV is locked.

Channel Display – Permits you to press INFO to see channel number, program rating, TV lock/unlock status, etc.


My Television has problems that I cannot fix after reviewing the User's Guide or website FAQ section. What is "one last thing" I can try prior to contacting TCL Customer Support?

TVs today are becoming similar to computers and use hardware and software to deliver the picture and the sound. Similar to how a computer can lock-up and then you have to re-boot, TVs sometimes have problems that you can fix by resetting, or rebooting, them. To reset your TV, unplug the power cord from the wall outlet, power strip, etc. Keep your TV unplugged for about 5 minutes. Then, plug the TV back in, turn the TV on, and see if the problem is fixed. If the problem remains, then please contact TCL Customer Support using the Support link in the top navigation on this page.


My television is on and has sound, but the picture quality is poor--discolored, snowy, or fuzzy.
There are a number of things you can check to try to restore your picture quality:

  • Perhaps the TV station or the cable or DIRECTV® programming channel is experiencing problems. Try scanning through the channels to see if other channels are fine.
  • Try adjusting the antenna. Also check the antenna connections and inspect the antenna to ensure that it is in good working order with no broken wires.
  • Make sure all of the cables to other components or a cable box are properly connected and are firmly secured to the jacks.
  • Try adjusting the picture quality.
    • Press MENU on the remote control.
    • Press the ARROW buttons to select the Picture Quality menu.
    • Select Picture Controls. Here you can adjust the brightness, color, contrast, tint, and sharpness of your picture. If you suspect that the signal from your local TV station that you're receiving from an off-air antenna is weak, try adjusting the sharpness function to help improve the weak signal.
Some TVs even feature a Video Noise Reduction option on the Picture Quality menu. Try selecting one of the options to see if it assists in improving your picture quality.

Adjusting the picture quality on some TCL televisions is done slightly differently. Here are a couple of variations on the above instructions.
  • Press the MENU button and then use the CH+/- buttons to select the Video menu. Use the VOL +/- buttons to change the individual settings.
OR
  • Press MENU repeatedly to select the Adjust menu. Then press CHANNEL to highlight the picture item you want to adjust, using VOLUME + or - to adjust each item. Press DISPLAY or CLEAR to remove the menu.

Depending on your model, pressing CANCEL or RESET on the remote control, or selecting Reset on the menu while making picture adjustments, will return all adjustments to factory preset levels.


Is my TV prepared for the Digital Transition?

The Digital TV Transition is coming, and by June 12th, 2009, all televisions will need a digital tuner to receive over-the-air broadcast signals. On newer models, the tuner is built in and no new equipment is necessary. If you have an older model, you can still use it -- you'll just need to pick up a converter box.

Remember, many stations will make the switch to digital well before June 12, 2009. So if you need to take steps to be ready, it’s never too early.